ABOUT US STAR MALL

POLICIES

COMPANY, PRODUCT, AND RETURN POLICIES

Referral Program Policy: Starmall's Referral Program enables customers to earn rewards by referring friends and family to our platform. To participate in the program, customers must adhere to the following policies:
a. Eligibility: Any Starmall customer with an active account can participate in the Referral Program.
b. Referral Code: Customers will receive a unique referral code or username that they can share with others. Referrals must use this code during registration.
c. Reward Calculation: The referring customer will earn a percentage of their downlines' purchases as points, which can be converted into monetary benefits or used towards unlocking exclusive rewards.
d. Reward Redemption: Customers can redeem their earned rewards through various options, such as cash payouts, gift cards, or applying points towards qualifying for exclusive rewards.
e. Program Abuse: Starmall strictly prohibits any form of fraudulent or deceptive behavior to gain referrals or manipulate the system. Violation of this policy may result in the immediate termination of the referring customer's account and forfeiture of any rewards.

Product Quality and Returns Policy:

Starmall is committed to offering high-quality products and ensuring customer satisfaction. To provide a smooth and hassle-free shopping experience, the following policies are in place: a. Product Quality: Starmall partners with reputable suppliers and brands to offer authentic and quality products. We strive to provide accurate product descriptions and images to assist customers in making informed purchasing decisions.

Product Quality and Returns Policy

Starmall is committed to offering high-quality products and ensuring customer satisfaction. To provide a smooth and hassle-free shopping experience, the following policies are in place:
a. Product Quality: Starmall partners with reputable suppliers and brands to offer authentic and quality products. We strive to provide accurate product descriptions and images to assist customers in making informed purchasing decisions.
b. Returns and Refunds: In the event that a customer receives a defective or incorrect product, Starmall allows for returns and refunds within a specified timeframe. Customers must follow the designated return process, including providing necessary documentation and returning the product in its original condition.
c. Return Eligibility: Returns and refunds are subject to certain conditions, such as adhering to the specified return timeframe, providing proof of purchase, and returning the product in its original packaging with all accompanying accessories.
d. Return Shipping: Starmall may provide prepaid return shipping labels for eligible returns. However, customers may be responsible for return shipping costs in certain circumstances, such as when returning non-defective or non-incorrect items.
e. Refund Process: Upon receiving and verifying the returned product, Starmall will initiate the refund process. Refunds will be issued using the original payment method or in the form of store credits, depending on the customer's preference and circumstances.

Privacy and Data Security Policy:

Starmall values customer privacy and is committed to protecting personal information. The following policies and practices are implemented:
a. Data Collection and Use: Starmall collects and uses customer information solely for the purpose of providing a personalized shopping experience, processing orders, and improving our services. We do not sell or share customer data with third parties without explicit consent, unless required by law.
b. Data Security: Starmall employs industry-standard security measures to safeguard customer data against unauthorized access, loss, or misuse. This includes encryption, secure payment gateways, and strict access controls.
c. Opt-Out and Preferences: Customers have the right to opt out of receiving marketing communications or adjust their preferences regarding data collection and usage. Starmall provides clear instructions on managing communication preferences within the customer account settings.
d. Compliance with Laws: Starmall complies with applicable data protection and privacy laws and regulations. We continuously monitor and update our policies to ensure compliance with evolving legal requirements.
These policies are subject to change, and customers are encouraged to review them periodically. Starmall reserves the right to modify these policies as necessary to improve customer experience, maintain security, and align with industry standards and legal obligations.